Submit an application
by email or mail
If you are a consumer client of an establishment adhering to the Afépame Consumer Mediation System and you have sent a written complaint to that establishment which has remained unanswered or without satisfactory response, you can send your referral by mail to the following address: [email protected], Le Médiateur de la Consommateur de l'Afépame C/ O Webhelp Concentrix Imp. Clément Ader, 70100 Gray,
France
The following document requests (other than the prior written complaint sent to the establishment with which you are in dispute) are suggestions to help the mediation process run smoothly and are not prerequisites for the mediation to take place. It is advisable to take them into consideration as far as possible.
In both cases: your PDF or PAPER file must take the form of a letter duly dated and signed by you, presenting a detailed account of your dispute and including the following items:
Necessary prerequisites
- We remind you that to access the Afépame Consumer Mediation System, you must first verify that the Afépame member establishment with which you are in dispute is indeed a member of the Afépame Consumer Mediation System (see the list)
- You must provide a copy of the written complaint you sent to this establishment
- You must confirm that your complaint has not been examined or is being examined by a mediator or a court
Necessary prerequisites
- History of events
- The type of contract and services concerned by your request
- The context in which this contract and these services were taken out
- Useful information in this regard
- A statement of your claims, requests, and expectations
- A statement of your arguments in support of these requests.
Additional information useful for reviewing the case
- Copy of the contractual documentation duly signed by both parties (contract, general terms and conditions, special terms and conditions, service information notice, etc.).
- Copy of all correspondence with the establishment concerning the dispute.
- Copy of the establishment's response to your first written complaint sent to the establishment.
- Copy of any other document that you deem necessary and/or useful to attach in support of your complaint and for the examination of your case.