A word from the mediator

Carol Saba, Attorney at Law at the Paris Bar

This represents a significant advance in our legal system and reflects the trend towards strengthening consumer protection mechanisms and promoting good commercial practices. From now on, "all consumers have the right to seek the assistance of a consumer mediator free of charge with a view to reaching an amicable settlement of a dispute with a professional “ (Article L612-1 of the Consumer Code) and every professional must ”guarantee consumers effective recourse to a consumer mediation system" (Article L612-1 of the Consumer Code). To do so, every professional must set up their own consumer mediation system or join an existing one, and inform their customers accordingly. Translated with DeepL.com (free version)”

Carol Saba